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Automation

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    IT Automation is a process of automating jobs, batch processes, and workflows across the IT. It includes a wide variety of tools, practices, and capabilities. It can be used for a variety of use cases. It is the quickly evolving field and incorporates new technologies like machine learning and artificial intelligence.

    IT Automation tools will let you build and automate workflows without scripting and almost half time. It reduces operating costs and will increase efficiency. You will get Security-Driven Automation. It will make you enable to do in-time provisioning of resources.

    These tools will give intelligent analytics. You can monitor workflows in-depth. This in-depth monitoring of workflows will ensure that there will be a significant reduction in job failures.

Automation of repetitive and routine IT tasks can reduce downtime, ultimately improving the Incident Management Processes. Using our Automation tool provides an automation platform that can drastically reduce event handling time and improve the incident escalation process. The Automation solution by Vcom can automate technical tasks in any variety of technology platforms from compute (windows, unix), database platforms, physical, virtual and cloud infrastructure. Below are few of the sample use cases:

  • Automation of IT Operations Management

    • Service Restart Automation

      • How many times have you restarted a service remotely, just because of the changes on application configuration files? How many services have crashed simply due to lack of system memory? These events can be easily handled by Automation tool through pre-programmed workflows and eliminate human intervention.

    • Oracle / SQL Query Automation

      • Do you first execute SQL queries to extract data for IT or business use and then email the result? Instead of becoming a gateway for simple and time-consuming activities, automation can prove to be faster, precise and accurate than the manual process in data handling.

    • Log Monitoring Automation

      • Our Automation tool is capable of monitoring events and messages from critical applications based on specific rules. This tool can monitor an event log and then send alert as soon as the specified event is triggered. With the help of this tool, provisions can be made to monitor number of hosts and event logs for network and system, get notified immediately along with the action required to be taken automatically.

  • Automation of IT Service Management

    If we manage to arrange for a support tier that can handle repetitive activities and manual processes, without any human intervention? With our Automation Solutions, communication with ITSM platforms like ServiceNow is very easy, so is creating tickets and tracking their status. Below are few of the sample use cases:

    • Password Reset for Active Directory

      • As per Gartner, nearly to 40% of service desk call volume is solely for password reset. Automating this can reduce huge amount of burden from service desk. Our automation process can enable users to reset their passwords quickly, securely and without help desk intervention.

    • Employee Onboarding

      • Onboarding any new employee for any organization is a time-consuming process. For large organizations, it is a tedious job. On the other hand, new employee face delay due to workload, backlogs or staffing deficiencies. Entire onboarding process can be initiated and completed faster through Automation Process. Automation can help eliminate delays and ensure better allocation of resources.

  • Automation of Security Operations (SOC)

    Security threats are on the rise. Diverse security products focus on different aspects of network security. Reacting effectively to security alerts, instant and timely response is of paramount importance. With our Automation tool configured to react to security alerts, organizations can guarantee response times and measure high on compliance in the IT security space. Now if a security alert comes in, the team can take immediate action, thanks to the reliable and precise information Automation tool can provide to the right audience at the right time. Below are few of the sample use cases:

    • IT to Security Data Enrichment

      • IT Systems contain the treasure of useful data for security use cases, however data sharing between these IT systems and Security is often limited and slow. We automate responses to typical IT security scenarios, and eliminates manual responses to request tickets, and wasted time waiting for data.

    • Security Systems Validation

      • We can automate testing of security systems periodically to make sure they work and are up-to-date.

    • Compliance/Audit Controls

      • Compliance and internal audit controls consume a lot of precious time of your employees. Manually implemented controls are harder to audit, depleting yet more resources and potentially leading to audit findings. We can help automate repetitive control activities and drive control consistency for easier audits and fewer findings.

  • Automation of Cloud Management

    Customers are consuming our tool to automate manual IT tasks and workflows across physical, virtual and cloud-based systems. The automation tool workflows rapidly move systems from your on-premise data center to the cloud. Below are few of the sample use cases:

    • Automate VMware Snapshot

      • Our integration with VMware allows administrators to take multiple VMware snapshots of any number of servers – automatically and at any time. Schedule the VMware snapshot workflow to run at any required time and interval, or run it on demand using SMS, email or a self-service portal.

    • Extend and Enhance Cloud Environment

      • Our IT process automation and orchestration platform are designed to automate manual IT tasks and workflows across physical, virtual and cloud-based systems. Using a simple-to-use drag-and-drop designer, automate service and infrastructure provisioning, change requests, support services, user management, alerting and more.

    • Shutdown Remote Computers

      • We drastically reduce electricity costs of multiple network-connected workstations and servers by automating remote computer shutdown, standby or hibernate modes. The tool automated workflow can be scheduled to run on a regular basis at a specific time of day and enforce energy savings during off-hours.